Shipping policy
Shipping Policy
Thank you for shopping with UNTLD.
Every order is made to order specifically for you. Because of this, processing and shipping times may vary depending on demand and destination.
Processing Time
Orders are typically processed within 2–7 business days before shipment.
During busy periods, holidays, or product launches, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
Estimated delivery times after dispatch:
- Europe: 3–10 business days
- United Kingdom: 3–8 business days
- United States & Canada: 5–10 business days
- Australia & New Zealand: 5–12 business days
- Rest of the World: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs, postal carriers, weather, holidays, or other circumstances outside our control may occur.
Tracking Your Order
All orders include tracking.
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after shipment.
It is the customer's responsibility to monitor the tracking information and arrange collection or delivery where required.
Failed Delivery Attempts & Collection Points
If a delivery attempt is unsuccessful, your local postal carrier may redirect your parcel to a nearby collection point or hold it for pickup.
Customers are responsible for collecting their parcel within the timeframe specified by the local postal carrier.
Orders that are not collected and are returned to us due to non-collection, refusal of delivery, or failure to arrange delivery are not considered lost or undelivered.
If a returned parcel is received by us, we can arrange reshipment once the additional shipping cost has been paid.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the order has already entered production or has been shipped, we cannot guarantee modifications or replacements.
If a parcel is returned because of an incorrect address, reshipping costs will be the responsibility of the customer.
Lost Parcels
A parcel is considered lost only after confirmation from the shipping carrier.
If your tracking has not updated for an extended period or your parcel appears lost, please contact us at infountldbrand@gmail.com and we will investigate the shipment with the carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Shipping Delays
While we work hard to meet our estimated delivery times, we cannot be held responsible for delays caused by:
- Customs inspections
- Postal carrier delays
- Weather conditions
- Public holidays
- Natural disasters
- Industrial action
- Other events beyond our reasonable control
Damaged Shipments
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at infountldbrand@gmail.com with:
- Your order number
- Clear photographs of the item
- Clear photographs of the packaging
If approved, we will arrange a replacement at no additional cost.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: infountldbrand@gmail.com